Shipping
All orders are shipped from our international distribution facility.
Delivery time is 5–7 business days for most shades.
Custom blends, ombré, and rare colors may require an additional 2–3 business days for preparation before shipping.
Returns
We accept returns of unused, unaltered hair in its original packaging.
Learn more about our return policy
Hair Extensions & Care FAQ
How many strands are needed for a full head?
On average, 100 to 150 grams of hair are needed for a standard full head installation.
What type of keratin is used in the capsules?
We use high-quality, heat-resistant Italian keratin. The keratin color is selected to match the hair or the roots if they are darker.
What capsule sizes do you offer?
We offer the following options:
Do you offer special pricing for stylists?
Yes, professional hair extension stylists can register for our Pro Program and receive exclusive discounts. Learn more...
Can I apply the hair extensions by myself?
We highly recommend having your extensions applied by a certified stylist who can choose the right method and volume for you.
How do I care for the hair after installation?
- Apply conditioner and moisturizing products only to the lengths
- Never brush wet hair
- Always start brushing from the ends and work upward
- Avoid shampoos containing oils
- Wash your hair standing up
Are the capsules visible when worn?
Modern techniques make the capsules virtually invisible. Extensions can even be applied to very short hair.
How long do the extensions last?
- K-tips (hot fusion) — maintenance every 2–3 months
- Nano K-tips — more frequent maintenance
- Tape-in, wefts — every 3–5 weeks
Are the extensions suitable for blonde or lightened hair?
Yes, especially when using micro extension techniques.
Do the extensions tangle during wear?
Not if properly cared for — use heat protection, moisturize the lengths, and brush gently.
How do I choose the right length and shade?
Use our online shade guide or send a photo to our support team — we’ll be happy to help you find the perfect match.
Are these hair extensions safe for sensitive scalps?
Yes, our hair is free from any additional chemical coatings. However, individual sensitivities may vary — we recommend a patch test before full application.
Can the hair be reused for reapplication?
Absolutely. Our hair can be reused during maintenance sessions as long as the length remains suitable for the method used.
How long can the hair be stored before use?
When stored properly (in a cool, dry place away from direct sunlight), the hair can be preserved for several years without losing its quality.
Frequently asked question
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