Shipping Policy

Last updated: May 25, 2024

At Behair, we strive to provide reliable international shipping and a smooth delivery experience for our customers.

1. Shipping Locations and Carriers

Behair serves customers in the United States and internationally.

Please note that orders may be shipped from fulfillment locations outside the United States. Orders delivered to US addresses may therefore be international shipments subject to US customs procedures.

We primarily use DHL Express for international deliveries.

2. Shipping Costs and Delivery Times

Shipping costs are calculated and displayed at checkout before payment.

Our standard DHL international delivery estimate to the United States is 7–9 business days after dispatch.

Delivery times are estimates, not guarantees. Additional time may be required for order preparation, customs clearance, holidays, or circumstances beyond our control.

Once your order has shipped, you will receive tracking information.

3. Customs Duties, Import Taxes, and Fees

IMPORTANT: All applicable import duties, tariffs, taxes, customs clearance fees, and carrier processing charges are the responsibility of the customer unless explicitly stated otherwise at checkout.

International orders are shipped under DAP (Delivered at Place) terms unless otherwise specified.

This means:

• Shipping charges paid at checkout cover transportation and do not include import duties or customs-related charges unless explicitly stated.

• Customs authorities in the destination country determine applicable import duties and taxes.

• DHL or another shipping carrier may collect these charges directly from the recipient before delivery.

• Additional customs or carrier processing fees may apply regardless of the order value.

Behair does not determine or control customs duties, taxes, or fees imposed by customs authorities or shipping carriers.

By placing an international order, the customer acknowledges responsibility for any applicable import charges not collected at checkout.

4. Customs Clearance and Recipient Information

Customs authorities or shipping carriers may request additional information or documentation to release a shipment.

This may include identification details, tax identification numbers, or other information required by local customs regulations.

Customers are responsible for providing the necessary information directly to the carrier or relevant customs authority through secure, authorized channels.

Failure to provide the required information may result in delivery delays or the shipment being returned.

5. Refused or Unclaimed Shipments

If a customer refuses delivery, fails to complete customs clearance, or does not pay applicable import charges, the shipment may be delayed, returned to the sender, or handled according to local customs regulations.

Any additional return shipping, customs, or handling costs resulting from a refused or unclaimed shipment may be the customer's responsibility, subject to applicable law.

Refunds in these circumstances will be reviewed in accordance with our Refund Policy and applicable consumer protection laws.

6. Shipping Assistance

If you have questions about your shipment, tracking information, or customs clearance, please contact our customer support team through our Contact Us page.

We will do our best to assist you in resolving shipping-related issues.

Thank you for choosing Behair.